Refund policy
30-Day Glow Guarantee
We want you to love your GlowNest set. If you're not happy with it, you can request a refund within 30 days of delivery.
How to start a return
Email us at yuval@titancode.co.il with your order number and the reason for your return. We'll reply within 1 business day with return instructions and the return address. Items sent back without first contacting us can't be accepted.
Conditions
- Return the item within 30 days of delivery, with all parts (face mask, neck piece, controller and cable) and in its original packaging.
- Items must be clean and undamaged, apart from normal light use.
- Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
- Gift packs (2 sets) can be returned in full or in part. If you return one set, we refund the price of one set at the gift-pack rate.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, including shipping. You won't need to pay for return shipping.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post it.
Exchanges
To get a different item, return the original for a refund and place a new order.
Cancellations
You can cancel an order free of charge until it ships. Email us as soon as possible. Once an order has shipped, the return process above applies.
Late or missing refunds
If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us at yuval@titancode.co.il.